Meghalaya Government set to launch Family ID Program for service monitoring

Syllad | The Rising MeghalayaFebruary 21, 2024

Meghalaya Chief Minister Conrad K Sangma informed the Meghalaya government is working on the Family ID program, which will empower the citizens to avail the services as an entitlement and will also enable government to plan and monitor the last mile delivery of the benefits.

This was informed by Sangma during the placing of the Meghalaya State Budget on Wednesday.

Justifying on the launched of the CM-Connect Program where the citizens can directly connect with the Government using multiple channels- physical, telephonic, and digital, the Chief Minister said that State has more than 7,000 villages and accessing government services in remote villages has always been a challenge and the people have to forgo their daily earnings to travel to block and district headquarters to access government services.

Elaborating on the CM Connect Programme, Sangma said the CM-CONNECT is registered under the helpline number 1971 and it is already functional, and citizens are already actively registering their service requests on a daily basis while further adding that the CM-CONNECT multi- lingual portal with Khasi and Garo language recognition features will be launched in the next 6 months

Sangma said that the physical representatives of the CM-CONNECT program will be a cadre of more than 10,000 Village Data Volunteers who will be available in every village to register any grievance or service request of citizens and get it resolved. He also said, “My objective is that no citizen will have to wait in a queue for any government service.:

The Chief Minister announced the allocation of an amount of ₹ 30 crore for the implementation of the CM-CONNECT, Family ID and other citizen service delivery programs in 2024-25.